FAQ – Frequently Asked Questions
COMPANY
Is the company Finnish?
Yes, our company is fully Finnish.
What is your company name and location?
Our company name is AA-Tarvike ja Monipalvelu Oy. We are located in Perho, Central Ostrobothnia, Finland.
How can customers contact you?
Customers can contact us by email, phone, or visit us in person.
PRODUCTS
Where are the products manufactured?
The products are manufactured in Finland.
Are the products original parts or compatible spare parts?
We offer both original parts and compatible spare parts.
Which brands or models are the parts and filters compatible with?
Window ventilation valves: Frehtec, Ventec, Vilac, Airtech 300, Airtech 400, Airtech 400-06.
Are the products universal or brand-specific?
The products are brand-specific and fit only the models listed.
How can a customer ensure they are ordering the correct product?
You can check the model of the valve or spare part by looking at it, for example, on your window, and compare it with the images and information on the product page. Make sure the model and measurements match your product. If needed, you can also contact our customer service to verify compatibility.
Can a customer send a photo of an old part or valve to verify compatibility?
Yes, you can send a photo to our customer service, and we will help you confirm the correct product.
Do you provide installation or replacement instructions?
Yes, we provide instructions for installing and replacing the products.
How often should the filters be replaced?
Filters are recommended to be replaced twice a year.
Do the products have a warranty?
Yes, the products come with a two (2) year warranty.
ORDERING
Do customers need to register, or can they order without an account?
Creating a customer account is required to place an order. However, you can easily create an account during checkout.
Can an order be changed or canceled after it has been placed?
If needed, please contact our customer service as soon as possible by email or phone. We will try to make changes before the order is processed and shipped.
Where can a customer check the status of their order?
You can check your order status by logging into your customer account on our online store.
What payment methods do you accept?
We use Visma Pay, which offers several payment options. Available payment methods are shown at checkout before confirming your order.
SHIPPING
What are the delivery methods?
We deliver orders via Posti.
How much does delivery cost?
You can see the delivery costs at checkout before confirming your order.
Does the shipment include a tracking code?
Yes, all shipments include a tracking code so you can follow your package’s progress.
RETURNS & ISSUES
Do the products have a 14-day return policy?
Yes, the products come with a 14-day return policy.
Who pays for return shipping?
We cover the costs of returns.
What should I do if the package does not arrive or is damaged?
Contact our customer service by email and attach a photo of the damaged product. We will help resolve the issue as quickly as possible.
What should I do if the product is defective?
Contact our customer service by email and attach a photo of the defective product. We will help resolve the issue as quickly as possible.
How do I make a return?
We will create a Posti Helposti code for you, allowing you to return the product easily to the nearest Posti service point or parcel locker. Contact our customer service to receive the code.